Protecting your information
We work to protect your personal information from loss, misuse or unauthorized alteration by using industry-recognized security safeguards. We use both internal and external resources to review our security procedures.
What information do we collect
As a visitor, you can engage in many activities without providing any personal information. However, we do collect and aggregate information pertaining to the web pages visited and general usage patterns through the use of “cookies”. Such information is not linked to any sensitive information. The non-sensitive information we collect helps us to identify the most popular areas of our Site and allows us to determine the effectiveness of our promotional activities.
You may have the opportunity to participate in any of the following activities on the DiaQuest site, including but not limited to: surveys/polls/contests, software downloads, online shopping, newsletter/social media subscription. These activities may require the collection of sensitive personal information including: your name, address, e-mail address, telephone number, fax number, credit card details, and/or information about your interests in the use of various products, programs and services. DiaQuest is committed to safeguarding your personal information and will only use such information to better understand your needs and to provide you with better service.
How we use your information
For us to serve you better, we may use your personal information for the following purposes, including but not limited to:
The DiaQuest Online Store
To process your order, we will ask you for personal information such as: name, e-mail address, delivery address, telephone number and credit card information. In addition to our direct collection of information, our third party service vendors (such as credit card companies) may collect this information from our Visitors and Authorized Customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorized Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.
DiaQuest may occasionally send you marketing materials or product information via e-mail. Your e-mail address will only be used for these purposes and will never be shared with unaffiliated third parties without your consent, absent a court order. Where applicable, we will follow all local requirements, such as allowing you to opt in before receiving unsolicited e-mails. You have the right to opt out from receiving such electronic communications from us at anytime.
Relationships with third parties
We have limited relationships with third parties to assist us in providing products and in servicing you, for example, by fulfilling customer orders or providing customer service. These service providers are contractually required to maintain the confidentiality of the information we provide them. Additionally, we have business partners that provide services, some of which are co-branded. We clearly identify partner services and sites. When you request any of these products or services, you are permitting us to provide your personal information to partners. We may disclose your information if we are required to by a law enforcement action such as a court order, subpoena or search warrant.
Choice and control
We may use your contact information to tell you about other products we offer or our product partners offer that we think might interest you. However, if you don’t want us to contact you for promotional purposes, you can tell us by writing to us at the above address. Your contact preferences only apply to marketing contact. We may need to communicate with you regarding the usability of your product or critical messages relating to your service or software (such as service messages, subscription renewal notices, critical notices, or legally mandated notices).
If we make material changes to any of our privacy policies or practices regarding personal information we will update our statement and post a notice on our site.